RETURN AND REFUND
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@allrangekit.com. Please note that returns will need to be sent to the following address: OPEN Healthcare, 1487 W 178th St., Gardena, CA 90248
If your return is accepted, please use the return label included in the package to send the item to the address provided in the instructions. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@allrangekit.com.
Return Process
1. Check Eligibility
Ensure your item is unused, in original packaging, and within the 14-day window
2. Contact Us
Email support@allrangekit.com to request a return authorization
3. Ship Your Return
Use the included return label to send to our return address
4. Receive Refund
Get notified of approval and receive refund within 10 business days
Quick Facts
- 14-day return window after receiving your item
- Items must be unused and in original condition
- Refunds processed within 10 business days
- Contact us first before sending returns
Frequently Asked Questions
Can I return opened items?
Items must be unused and in original condition. Please contact us to discuss specific situations.
Who pays for return shipping?
Use the included return label for approved returns. Specific terms may vary by situation.
What if my item arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement or full refund.
Can I cancel my order?
Contact us as soon as possible. Orders can often be cancelled before shipping.
How long do refunds take?
Refunds are processed within 10 business days after approval. Bank processing may take 1-5 additional business days.
Do I need original packaging?
Yes, items must be returned in their original packaging and condition to be eligible for return.
Contact Information
📧 Email: support@allrangekit.com
📍 Return Address:
OPEN Healthcare, 1487 W 178th St., Gardena, CA 90248
You can always contact us for any return question at support@allrangekit.com