Return and Refund Policy

1. Tests & Sample Collection Kits

When you purchase an AllrangeKit test, we fulfill your order by dispensing an at-home sample collection kit. We offer a 14-day return policy should you choose not to proceed with your testing. You have 14 days after receiving your collection kit to request a return and refund.

Return Eligibility

Because these kits are medical devices, strict safety standards apply. To be eligible for a refund on your test, the associated sample collection kit must be returned completely unused, unopened, and in its original, undamaged packaging. You will also need the receipt or proof of purchase. Used kits or kits with compromised packaging cannot be returned under any circumstances due to biohazard and quality control regulations.

How to Start a Return

1. Ensure your kit is unused and within the 14-day window.
2. Email us at support@allrangekit.com to request a return authorization.
3. If accepted, return label will be issued and sent to your email.
4. Ship the item to: OPEN Healthcare, 1487 W 178th St., Gardena, CA 90248.

Please note: Items sent back to us without first requesting a return authorization will not be accepted.

2. Telehealth Consultations

To comply with state-specific healthcare regulations and provide you with the best care, we offer two formats of telehealth consultations: Where you select a consultation - called One way (Messaging) and where we/or the telemedicine HCP schedules a consultation that we call Interactive (Video/Phone). If your test result raises a medical concern - such as out of normal ranges, you may request a consultation with an independent telehealth provider to review your results and discuss treatment options (One Way) or you may be contacted by the HCP telemedicine service for a consult (Interactive).

Consultation Refund Eligibility

Two-way Messaging Consultations: Because these consultations do not have a set appointment time, you may cancel and receive a full refund only if your cancellation request is received before the medical provider has initiated the review of your case. Once the medical provider has begun evaluating your results or sent a response, the service is considered rendered and is non-refundable.

Video Consultations: You may cancel or reschedule your interactive, live appointment for a full refund up to 24 hours before your scheduled appointment time. Cancellations made less than 24 hours of the appointment, or missed appointments (no-shows), are strictly non-refundable.

Prescription Policy: Please understand that the consultation fee covers the provider's time, clinical review, and medical expertise. The issuance of a prescription is subject to the independent provider's clinical judgment and state laws. Because a prescription is not a factor in the calculation of the consultation fee, a refund will not be issued if the provider determines that a prescription is not medically appropriate for you.

Damages and Issues

Please inspect your collection kit upon reception. Contact us immediately if the kit is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right immediately. If an item arrives damaged, we will arrange a prompt replacement or full refund.

The Refund Process

We will notify you once we've received and inspected your physical kit return, or processed your consultation cancellation, and let you know if the refund was approved.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return or cancellation, please contact us at support@allrangekit.com.

Frequently Asked Questions